We often receives unsolicited e-mails from satisfied customers. Here are a few recent unedited comments.
It arrived this afternoon.
I am really pleased with the telescope. Many thanks for a very prompt service.
Dear Ken thank you so much for your kind and prompt replacement eyepiece. I am most impressed with your efficient service. Have a good Christmas and New Year.
just a quick note to say thanks for the wonderful service and shopping experience online
I work in eCommerce mail order myself so I know how hard it can be to get things right especially over the Christmas period... I hope to be a customer for life now
Happy New Year
Thanks for the tracking number. Of course the item arrived before I even had a chance to get as far as the FedEx website! It was sat at work by 8.30 am.
I'll come and see you when I need some additional eyepieces, but I need to work out which way to point it first...
It's a big thank you for your sound advice. It's just perfect for the job.
One very happy customer
I've just taken delivery of this scope and set it up; it looks great, and I can't wait for clear skies!
Many thanks for emailing the manual over and thank you for your time for doing so, been a pleasure dealing with you.
Thanks for the prompt reply, I didn't expect you to be working on Sunday.
Hi Ken - just to say the tripod arrived safely, in excellent condition and my partner is delighted with it. Thanks for all help!
My order arrived today.
Thanks for keeping me up to date with the order status.
I just need a clear night now to try out the new eyepiece.
Thanks for that, Ken - much appreciated.
Thanks Ken, and thanks for the update on Friday, much appreciated.
Thank you for your brilliant and very economical service, brilliant will recommend and use you again
Hi, it arrived today! Thanks very much.
Thanks for all your efforts, I hope we can do business in the future.
Thanks for your swift reply,i will call and pick one up on thursday from the shop,i am only in prestwich so only 30 min away,thanks for your help,
The eyepieces arrived last week (I was on holiday) and work well.
just to let you know our telescope arrived today! thank you for pushing it
through for us.
Thank you, I received the Acuter head today and there is no straying in the levelling bubble as it revolves so I am a very happy customer.
It arrived this morning. Thanks very much for you help and prompt service.
Excellent service!!! Ordered yesterday, Thursday afternoon .............. it was here by 10.00 this morning! Now down to the hard work of figuring out what to do with it! Looking forward to learning all about it and being mesmerised by what is up there. Thanks again and will be back for other bits and pieces in the future.
many thanks for the prompt despatch of my order.
I have recieved it today, but as yet have not opened it.
very impressed so far.
Just wanted to say a BIG thank you for a fantastic customer service.
The goods arrived as promised. You returned my calls and emails promptly. I will highly recommend you to all.
The first place I ordered the telescope gave me such a run around for 2 weeks and made it seem as if it was impossible to get this telescope. He never returned my emails or calls. I had to constantly chase him.
SO once again THANK YOU.
FYI the other vendor was ....(removed by Admin). And his price was only £5 cheaper than yours.
Thanks for sorting that out for me so fast. You guys will be recommended to
others that's for sure.
thank you for the fast refund
The telescope arrived this afternoon. I wanted to thank you for getting it to me so quickly. It is very much appreciated.
I might struggle to wrap it for my daughter though
Telescope arrived at my Dads yesterday. I picked it up last night.
Just need some clear sky now.
Thank you very much
I have received my items. Thank you very much. I will buy from you again.
Thanks - the order arrived about 30 seconds after I put the phone down to you. Both the Polarscope and the dual axis motors for the EQ2-3 fit perfectly on the CG-4.
Thanks for getting back to me. I hope to do custom again with you soon.
Many thanks for your prompt and helpful e-mail.
Many thanks for the update, looks like FedEX were super-efficient as the
parcels actually arrived here on Friday. Haven't opened them yet but all
looks okay from the outside.
Thanks for your reply, was panicking for Xmas present, but it's come today!
Just to let you know scope arrived safe and sound, thank you.
Thank you for the very professional service.
Case arrived this morning thank you. Very pleased, good value for money.
Thank you Ken,
for A first class service and a no quibble exchange.
Replacement telescope is fine, a pleasure to do business.
Ken - Thank you for taking the trouble to do some research.
I have bookmarked your website for future reference on the possiblity that I might one day upgrade from an 80mm spotter scope to a bigger astronomical scope.
Many thanks for your email. I have placed an order for the.....
Your help and advice was much appreciated
SP 6.3 eyepiece received with thanks.
Have just put it to good use and I am very pleased with the results.
I completed a review of your service as requested and still stand by my statement.
Many thanks for the service that you have given me and if you wish to use my name as a reference, I am more than willing to oblige.
Many thanks for yesterday - it was very helpful and you have made a big difference to the quality of the website .
Also , thank you for the information on the Image sizing.
Please feel free to keep an eye on the website for us - we dont intend on being perfect - but I expect the improvements we will put in place will have a major impact on sales performance .
Hope we can call on you in the future , if needed.
Many thanks for your prompt reply, it was of great help in making me choose this scope.
I will be making a purchase from yourselves shortly. Is there any way that I will know a delivery date when I place the order, so that I can be at home to receive the package?
Looking forward to your reply
Ken Hi. The order came thru' successfully on Monday . Thank you. I am
now coming to grips with the Sun!
The base is a 3/8th thread so takes the tripod connection well.
Many thanks for your prompt reply to my e-mail. I am very pleased indeed with my Ixus 980 but am still coming to grips with it. Glad to know the spare battery is now on its way.
It arrived this morning! Quicker than Id imagined - many thanks, and it might even be clear tonight.
Thanks for the refund. Is there any other similar product on the market that would do the same thing??
Hi Ken, thanks for your email. I'm more than happy to have the barlow now and for you to send the eyepiece when stock arrives in late June or so.
Especially following some recent experiences shopping online for astro stuff I would like to say how grateful I am for your prompt and helpful communication.
All the best,
I've just ordered it.
(Receipt ID: xxxxx)
Pulsar Optical were doing it for £84.99 but they didn't reply to my
email and you did so you get the business. I left instructions on my
order as to what to do if nobody was in.......
It has arrived.
Many thanks Ken. I love it!
Thank you for your help previous to me buying this from you guys. Thanks.
Hi - thanks for the reply - and quick update on web-site. There's a wide disaprity in the info given on web-sites - yours is one of the better ones .............
Thank you for such great prompt service. I enjoy your website too.
It's arrived-thank you. It works absolutely fine-the other one was definitely broken-its the opposite end that screws off-you'll see-I sent it about 5pm yesterday-£2.37 as you'll see on the envelope.
Look forward to the reimbursement of the postage. And thanks again for sending the replacement right away.
Thank you for your very prompt reply.
I am impressed and intend to purchase this item from you.
Many thanks for change of delivery address - I received my telescope on Friday. Everything arrived safely and I'm just in the process of putting it together.
Thanks again for speedy delivery.
The telescope was received on Friday, many thanks.
Already had some fantastic views of the moon - you know I never thought I would see that level of detail with my own eyes, utterly amazing!
I have received the goods and would just like to thank you for your excellent service. Your patience, specialized knowledge and clear, prompt advice concerning the goods you sell is second to none (and that includes warehouse express which receives many accolades) I have never had such swift replies to email queries about goods.
hi ken I have just called home and had a message its at a house at the other end of my farm 2 miles away lol that's y I haven't heard its arrived, thanks so much for checking and for all your help you have been a legend
ExcellLent I have paid the £9 remainder many thanks for all your help you will be highly recommended I really appreciate it.
Thanks for the swift refund. It's good to get good customer service.
Thanks for your prompt reply. Look forward to dealing with you in the
Thank you very much for the refund. I look forward to seeing the telescope
when it arrives in the next few days. My husband will love it!
Just wanted to say that I'm still waiting to get out and check out the telescope. Ever since I had it redelivered its been miserable weather down here.
Anyway the scope looks absolutley fine - very pleased with it now (you'll be glad to hear!). Just wanted to extend my thanks for putting up with me, you have great customer service.
If you ever want a testimonial I'd be happy to help.
Please also extend my thanks to Optical Vision.
Ken and team,
On behalf of my family I just want to send a sincere thank you for all your help regarding our order; you went beyond your call of duty to assist us in our tight time frame - I'm delighted to tell you that the (very large) parcel arrived in good time before my friends birthday, he was 'over the moon' (literally!...mind the pun!) with his new 8" dobsonian skywatcher. I really appreciate your kindness and will certainly recommend your company in the future.
G from Bolton
This is just to confirm that the box of slides arrived fine on
Saturday and no breakages. Viewing was fine too.
Thanks very much indeed
M from Coventry
All received, safe & sound. Many thanks for the excellent, prompt service & great price!
M from Berkshire
Tried the order again Ken and PayPal has played ball this time...
The order will be there for you on Monday.
Again - many thanks for your excellent service here...
J from Warwickshire
Just thought I should thank you for the fantastic prompt service. My
microscope arrived this morning - but I'm not allowed to open it until
Christmas as it's a present from the parents!
Once again a BIG thank you!
A from Grantham
THIS IS A SECOND ORDER AND NOT A MISTAKE !
I WAS VERY IMPRESSED WITH THE ONE I GOT FOR MY MATE I THOUGHT I WOULD GET ONE
H from Birmingam Writes
HELLO, THANKS FOR VERY FAST POST ME THE EQ6 SYNTREK AND V.3 HANDSET........
... As far as I am concerned I got what I ordered and am very happy. I will certainly recommend you to friends.
thanks for responding so promptly ...
Many thanks for your prompt attention
JH order id: 1338
thanks for posting quickly
Order No 1333
Thank you for coming back to me so promptly
Thanks for the info
MC Order # 1298
The battery and charger arrived this morning. Thanks very much for
chasing it up on my behalf
MC Order # 1298
That's great; thanks very much.
MC Order # 1298
Much appreciated; many thanks.
ALL INFO WOULD BE MOST APPRECIATED. THANKS VERY MUCH
Thanks for the email.
It just arrived, thank you very much.
Many many thanks for this, I have received the refund email from Pay Pal.
"Thanks very much for your email Ken and great customer service."
Hello Ken,I have now recieved the order and i am very pleased with it, Thankyou ...